About Dubai Holding Entertainment:
Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.
Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.
Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.
Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
What You’ll Be Responsible For
Infrastructure Operations & Reliability
- Own end-to-end infrastructure operations across data centres, cloud platforms, networks, and on-site systems
- Ensure continuous availability and performance of business-critical and guest-facing systems
- Act as the primary escalation point for infrastructure incidents, ensuring rapid resolution and root cause analysis
Modernisation & Legacy Remediation
- Lead the remediation, upgrade, and decommissioning of legacy infrastructure assets
- Align all infrastructure environments with enterprise architecture, cybersecurity, and business continuity standards
- Drive consistency across a historically fragmented technology landscape
Project Delivery & Asset Readiness
- Provide hands-on leadership for infrastructure planning and delivery supporting:
- New park launches and openings
- Asset refurbishments and seasonal activations
- Technology refresh and integration programmes
- Ensure infrastructure deliverables are ready, tested, and operational ahead of go-live
Collaboration & Governance
- Partner closely with Architecture, Applications, and Cybersecurity teams to deliver resilient, scalable, and cost-effective solutions
- Define, implement, and manage SLAs, KPIs, and ITIL-aligned processes
- Represent the vertical in engagements with central infrastructure teams, ensuring timely delivery and dependency management
Leadership & Vendor Management
- Lead, mentor, and develop a high-performing team of engineers and technicians
- Manage infrastructure vendors, service providers, and support contracts
- Drive accountability, performance standards, and continuous improvement
Compliance & Risk
- Ensure compliance with cybersecurity, privacy, and safety standards across all infrastructure platforms
- Proactively manage operational risk in high-availability, public-facing environments
What We’re Looking For
This role suits a senior infrastructure leader who is comfortable operating in complex, high-pressure environments where uptime, safety, and guest experience are critical.
You Will Bring:
- Bachelor’s degree in IT, Engineering, or a related field (Master’s preferred)
- 10+ years’ experience in IT infrastructure roles, including 3+ years in a managerial capacity
- Proven delivery of infrastructure solutions for large-scale operations and new site rollouts
- Deep expertise in:
- Hybrid infrastructure architectures
- Cloud platforms (Azure and/or AWS)
- Enterprise networking and on-site systems
- Strong understanding of operational governance, SLAs, and ITIL practices
Additional Strengths:
- Experience in theme parks, entertainment, stadiums, or high-availability venues
- ITIL, PMP, or relevant technical certifications (Cisco, Microsoft, VMware, etc.)
- A pragmatic, hands-on leadership style with strong stakeholder management skills
Who You’ll Work With
Internally, you will partner with Architecture, Applications, Cybersecurity, Operations, and Project teams.
Externally, you will manage technology vendors, service providers, and implementation partners.
