The Operations Specialist for Middle Platform Operations plays a critical role in ensuring the smooth and efficient functioning of the blockchain and cryptocurrency middle platform. This position involves monitoring platform performance, troubleshooting operational issues, ensuring security and compliance, and coordinating with internal teams to support business growth and client satisfaction.
Key Responsibilities:
Platform Operations & Monitoring:
- Oversee the daily operations of the blockchain middle platform, ensuring stability, security, and efficiency.
- Monitor platform performance metrics, identifying and escalating issues for resolution.
- Support the IT and DevOps teams in implementing updates, patches, and system enhancements.
Incident Management & Troubleshooting:
- Identify, investigate, and troubleshoot operational issues to minimize disruptions.
- Assist in incident response procedures, ensuring timely resolution and proper documentation.
- Collaborate with cross-functional teams to implement preventive measures.
Process Optimization & Automation:
- Identify opportunities to improve workflows and enhance operational efficiency.
- Support automation initiatives to streamline processes and reduce manual interventions.
Compliance & Security Support:
- Ensure adherence to regulatory requirements, security policies, and industry best practices.
- Work closely with the compliance team to stay updated on relevant regulations.
Cross-Functional Collaboration:
- Assist product, engineering, and customer support teams by providing operational insights.
- Ensure smooth communication between departments for operational improvements.
Reporting & Documentation:
- Maintain accurate records of platform performance, operational issues, and resolutions.
- Generate reports to support decision-making and continuous improvement.
Qualifications:
Education:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
Experience:
- 3+ years of experience in platform operations, blockchain, cryptocurrency, or fintech industries.
- Hands-on experience in monitoring and troubleshooting platform performance.
Technical Skills:
- Strong understanding of blockchain technology and cryptocurrency platforms.
- Familiarity with operational tools for monitoring system performance.
- Basic knowledge of cybersecurity best practices and compliance requirements in blockchain.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration abilities.
- Detail-oriented with a proactive approach to operational challenges.
