Company
MAPYR is the Master Distributor of world-leading baby and children’s gear brands across the Middle East. The company is present in more than 300 outlets in the entire GCC region.
Job brief
As the IT Manager, you will collaborate closely with senior management to develop, prioritize, and review the organization's IT strategy for the next 3-5 years. You will be responsible for creating a roadmap to guide the organization in implementing standardized, integrated, and best-practice processes. Additionally, you will oversee the management of the IT budgeting, Microsoft Dynamics ERP system, and business intelligence initiatives (Power BI).
Key Responsibilities
· Managing IT Projects: Oversee and execute IT projects, ensuring timely delivery and alignment with company objectives. Coordinate between teams to manage project scope, resources, and schedules.
· IT Infrastructure Management: Manage the company's IT infrastructure, including networks, firewalls, printers, meeting room (Crestron, Microsoft Teams), Avaya telephones and Unify Wi-Fi access points, ensuring secure and efficient connectivity across all departments.
· In-house Software Management: Manage and provide support for in-house developed software solutions (Microsoft Dynamics, Power Apps, Power BI). Liaise with developers to address change requests, bug fixes, and feature enhancements.
· Microsoft Cloud Infrastructure Management: Administer and manage the company’s Microsoft Cloud services, ensuring uptime, security, and efficient operations across Azure and related platforms.
· SharePoint Administration: Manage SharePoint sites, libraries, users, and groups. Create new resources, manage user access, and optimize SharePoint functionalities for better collaboration and productivity.
· Active Directory & Group Policy Management: Handle user account creation, access permissions, group policy configurations, and password management in Active Directory.
· Office 365 Management: Administer Office 365 users, email accounts, and policy settings. Ensure smooth operation of email services and handle access and permissions for Office 365 applications.
· Power BI Report Management: Oversee and manage and develop business intelligence reports in Power BI, ensuring data accuracy, usability, and effective decision-making support for the organization.
· Budget Management: Overseeing IT budget and resource allocation.
· Cybersecurity Management: Conduct regular security assessments, implement cybersecurity best practices, and ensure the company is protected from threats. Oversee cyber defense strategies and incident responses.
· Mimecast Email Security Management: Manage and enhance Mimecast email security solutions to protect the company’s email systems from phishing, spam, and other email-borne threats.
· User Training & Support: Provide routine IT training sessions for employees on Windows, Office, and cybersecurity best practices. Act as a guide and mentor to ensure users are following best practices.
· Hardware and Cloud Support (L1 & L2): Provide Level 1 and Level 2 support for IT hardware issues and cloud infrastructure, ensuring efficient resolution of technical problems.
· Vendor Relations: Managing contracts and relationships with IT vendors and service providers.
· Policy and Compliance: Formulating IT policies and ensuring compliance with regulations.
· Innovation and Trends: Keeping abreast of new technologies and innovations in IT.
· Disaster Recovery Planning: Ensuring effective disaster recovery and business continuity plans.
Skills and requirements:
· Proficient in IT infrastructure management, including servers, networks, hardware, and software.
· Excellent interpersonal and communication skills for team collaboration.
· Expertise in cloud computing platforms (e.g., Microsoft Azure, AWS).
· Understanding of Office365 administration and services: Microsoft Azure Active Directory, SharePoint, Exchange Online, and other core work components
· Ability to manage IT projects, from planning and budgeting to execution and delivery.
· Strong technical skills in Microsoft Excel, SQL, and Business Intelligence tools such as Tableau, Power BI, Data Analysis Expressions (DAX)
· Knowledge of risk assessment, vulnerability management, and compliance standards
· Tech savvy with working knowledge of ERP Microsoft Dynamics and CRMs
· ITSM Experience: Asset, Patch, Endpoint, Change Management
· Experience in data governance, backup and recovery, and disaster recovery planning.
· Hands-on team player
· Excellent problem-solving skills
· Understanding of Data Science
· Minimum of 3-5 years of experience in IT management or a similar role
· Experience in wholesale is a plus
· Microsoft, Cisco, or ITIL Framework certification is a plus
· Skilled in negotiating contracts and managing relationships with IT vendors.
· Bachelor’s degree in information technology, Computer Science, or a related field (Master’s degree preferred).
Reporting line
This position reports to the Operations Director
Job Offer
Full Time Job
