The Director will lead the Quality Assurance Department, which is responsible for ensuring that DET as a Group (across all Sectors and Entities) consistently operates at the highest standards of quality and excellence in an aim to maximize operational efficiency and value creation across all operational activities.
This is achieved through setting quality standards relevant across the Group and all its operations whilst ensuring alignment with international leading practices, i.e., ISO standards. It also entails reviewing Group wide policies, processes and procedures and running quality audits to ensure conformity with quality standards.
Also responsible for managing the acquisition of international accreditations across DET’s operations and for enhancing performance in the DGEP. This entails closely liaising with the concerned international accreditation bodies as well as the DGEP respectively to ensure award requirements are fulfilled compliantly and also requires the Director to recommend programs and initiatives to enhance the Group’s ability to attain the targeted accreditations and awards.
Ensure that quality management is instilled into the corporate culture through leading the creation and delivery of informative campaigns and training and through promoting the sharing of knowledge compiled in the area of quality management and control.
Core Functional Responsibilities & Subject Matter Expertise
International Accreditations
- Ensure that the section remains abreast with international accreditation bodies across the organization in various fields of management including systems, services, products, personnel and processes and other fields in the area of conformity assessments
- Provide subject matter expertise and recommendations on the accreditations that DET should pursue based on standard practice across Dubai Government and based on global leading practices in an aim to enrich the list of ‘assets’ owned to meet policy and standard objectives
- Oversee the review of proposals from business owners on accreditations relevant in their field and facilitate decision making around whether or not to pursue them
- Oversee liaison and coordination with the concerned international accreditation bodies for the purpose of facilitation enrollment in accreditation programs in line with requirements
- Oversee sufficient coordination with the relevant business owners to apply for accreditations, which includes preparing and submitting the relevant documentation as well as organizing and participating in field visits by accreditation bodies and their affiliates; oversee effective liaison with the relevant business owners to respond to any queries relating to applications
- Oversee the preparation of and review management reports and external reports, i.e., for The Executive Council to show case DET’s achievements in international accreditation
- Oversee the compilation of data and use of data analysis to analyze DET’s performance against international accreditations, which includes analysing compiled feedback; oversee the sharing of this knowledge across the Group and ensure it is leveraged optimally to enhance the DET’s efforts in attaining accreditations smoothly
Excellence Program
- Oversee sufficient liaison with business owners and the Quality Operations section to ensure that the relevant DGEP performance indicators are embedded within DET’s BAU processes
- Ensure that the section remains abreast with the Dubai Government Excellence Program Awards, Medals and Variable Awards for each assessment cycle and the requirements in place in an aim to maximize DET’s ability to attain ‘Excellence’ and ‘Elite’ level ratings to the farthest extent possible
- Oversee coordination with the concerned stakeholders from the DGEP for the purpose of enrolling in awards programs and to understand submission requirements; ensure business owners across DET are thoroughly advised on the various requirements
- Oversee the design and implementation of DET’s self-assessment process for the purpose of identifying areas of strength and improvement in accordance with the criteria of the Dubai Government Excellence Program; ensure the self-evaluation process is revised as needed to enhance future performance in the Program
- Ensure that the business owners are provided the needed support to apply for awards, which includes support surrounding the preparation and submission of the relevant documentation as well as organizing and participating in field visits by DGEP personnel
- Oversee the outcomes of analyses performed on DET’s performance in the Program and its various awards and on received feedback and ensure insights are leveraged to enhance performance in future awards
Quality Operations
- Oversee the development of quality management standards to facilitate the optimization of quality across DET’s process universe and service catalogue in line with global and Dubai government standards as specified by international accreditation bodies and the DGEP respectively
- Oversee the definition of DET’s process universe / architecture in line with the defined operating model in order to minimize redundancies and overlaps; ensure the adoption of global standards as applicable, e.g., APQC
- Provide subject matter expertise to support the definition of performance indicators used to measure the level of quality embedded within policies, processes and procedures; this includes ensure DGEP specific performance indicators are strategically embedded across the relevant processes
- Participate in task forces with other quality and compliance functions to review sector and entity wide policies, procedures and processes to ensure comprehensiveness and that they adhere to set quality standards and performance metrics.
- Oversee the identification and implementation of initiatives related to business process reengineering for the purpose of optimizing processes and driving automation / digitalization in line with emerging trends
- Provide SME inputs for the enhancement of policies, processes and procedures in line with quality standards
- Oversee the implementation of quality audits performed to ensure that the various sectors and entities are adhering to their set quality standards as per defined policies, procedures and processes; review outcomes and reports and ensure they are shared with the concerned business owners
Corporate Strategic Planning
- Contribute to the development of the Corporate Strategy & Performance Sector's strategy
- and drive overall performance through providing inputs on the Quality Assurance Department’s strategy, priorities and initiatives
- Take onus of the Department’s achievement against set OKRs/KPIs to ensure the Department performs in line with overall performance targets
Financial Planning & Monitoring
- Oversee the determination of the Department’s annual and long-term capital and operating budgetary requirements to ensure strategic and operational plans can be delivered
- Take accountability for the Department’s budgetary performance, ensuring minimal divergences and that expenditures are optimized and directed towards value adding activities
Operational Excellence & Governance
- Lead the development of Department specific policies, procedures and processes ensuring full alignment with the prevalent and applicable laws and regulations
- Ensure the Department achieves the highest level of governance and compliance with both internal (DET wide) and external policies and standards across various areas such as legal, quality, risk, cybersecurity etc. in relation to the core operations of the Department
- Oversee the productivity and operational efficiency of resources and employees in order to maximize returns on investment in people and resources
Advisory Support
- Provide expert advice to the CEO and leadership team on matters pertaining to the management of quality in addition to participation in international accreditation programs and in the DGEP
- Help build a favorable reputation and image of DET in the public sphere locally, regionally, and internationally through representing both DET favorably
- Support the DET in establishing deep relations across its stakeholder ecosystem which includes creating synergies and collaboration between Dubai Government Departments as well as federal level ministries and entities
People Leadership Responsibilities:
- Lead by example and role model the core values of the Dubai Government and DET in an aim to build a high performing and competent Government Department
- Foster and instill a culture which, drives cross-functional collaboration across the functions to drive synergies in attaining strategic goals
- Build the next generation of leaders through mentoring and coaching in order to develop the capabilities of the senior leadership team of the Entity and DET as a whole; this includes nurturing and grooming potential successors in an aim to drive business continuity
