We are looking for a highly motivated IT Manager to join our team. An ideal candidate will have experience in -
- Collaboration with group IT support team in Germany to manage tickets, requests, and problems, ensuring adherence to SLAs.
- Provide end-to-end support to the employees; troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration, tests, etc.
- Manage hardware procurement, installation, and system implementation.
- Ensure vendor compliance with NDAs and security protocols, consolidate vendors for improved control, pricing, and escalation.
- Plan and prepare IT growth and replacement requirements.
- Collaborate with Finance to develop and manage the IT budget, prepare and justify IT investment requests.
- Support other departments in preparing IT-related investment requests.
- Collaborate with IT Risk & Security to identify and mitigate security threats.
- Manage system vulnerabilities through patching and updates.
- Coordinate with vendors for third-party application vulnerability fixes.
- Collaborate with GROUP IT's IT Architecture and Security teams on security solutions.
- Collaborate with the IT Governance officer to ensure compliance.
- Manage and deliver IT projects (e.g., IT application software implementations & roll out, Audio-Video solutions, DMS, e-commerce and system integrations).
- Prepare and submit demand requests to GROUP IT for project resources.
- Inspect store locations and provide layout requirements.
- Prepare quarterly review reports summarizing IT performance metrics.
- Participate in quarterly security meetings with the CIO Office and Security & Risk Management.
- Attend monthly review meetings for Infrastructure, Backend, and Digital Workspace with GROUP IT.
- Manage corrective actions following quarterly and monthly reviews.
- Provide user training staff for SAP and various other IT skills
- Provide user support for SAP and coordinate with the headquarters for user support and new requirements
Job Specifications :
- An ideal candidate will have a minimum of 5-6 years’ experience in IT Management, managing complex IT projects, infrastructure deployments and system migrations
- Bachelor’s degree in Computer Science / IT or equivalent
- Specialised in MS office, hardware, software, server management and IT equipment’s, SAP, application integrations, and IT Budgeting
- Skilled in networking, server administration, cybersecurity, and cloud technologies like MS Teams and SharePoint, Vendor Management, Negotiation
- Must be a good team player and strong interpersonal skills
