Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years.
We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.
Today our team has more than 5 500 top level experts, all of them regular people with their own talents and hobbies.
Together we protect the world from cyber threats.
Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving.
Kaspersky is seeking a Customer Support Intern to join our Dubai team. This role presents a remarkable opportunity for individuals with a passion for cybersecurity, desiring to learn, grow, and contribute to our customer support operations. Fluency in Arabic is essential for this role.
Responsibilities:
- Manage Premium Support Contracts - Transferring data between systems and dispatching PDF files to end-users
- Prepare a variety of reports to assist the customer support team in their operations
- Attend team meetings, actively participate, and maintain precise meeting minutes
- Contribute to knowledge management efforts, assist in maintaining and updating the internal knowledge base and documentation
Qualifications:
- Fluent in Arabic and English
- Currently enrolled in or recently graduated from a related degree program (Information Technology, Computer Science, or related field)
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, team-oriented environment
- Strong problem-solving skills and attention to detail
- Familiarity with Kaspersky products is a plus
Skills:
- Proficiency in MS Office Suite
- Understanding of basic computer troubleshooting
- Ability to manage multiple tasks and priorities
Personal Attributes:
- Customer-focused and service-oriented
- Proactive and willing to take initiative
- High level of integrity, confidentiality, and accountability
- Open to feedback and continuous learning
As a Kaspersky intern, you'll gain practical experience and network in the professional world of cybersecurity. We eagerly anticipate welcoming you to our team.
