Job Description
L2 Network and Security Engineer is responsible for providing second-level support, troubleshooting complex network problems, and maintaining network infrastructure. The role involves working on network configurations, resolving escalated issues, and ensuring enterprise networks' stability, performance, and security
ROLES & RESPONSIBILITIES
- Handle escalated network issues that L1 engineers cannot resolve.
- Troubleshoot and resolve complex problems involving LAN, WAN, VPN and WLAN technologies.
- Configure network Security systems, including Firewall, VPN, IPS/IDS.
- Diagnose routers, switches, firewalls, and other network device issues.
- Configure and maintain VPNs and load balancers to ensure security and optimal performance.
- Use network management tools to monitor the performance of the network infrastructure, ensuring minimal downtime and identifying potential issues before they impact operations.
- Optimize network performance by analyzing traffic patterns, bandwidth usage, and device configurations.
- Recommend and implement improvements to enhance network efficiency and reduce latency.
- Collaborate with other IT teams, including security, server, and cloud teams, to maintain a cohesive IT infrastructure.
- Work closely with vendors to resolve hardware or software issues and assist with network upgrades and installations.
- Escalation procedures, policies and working practices are adhered to
- Provide technical guidance and mentorship to L1 engineers and assist them in solving network-related issues.
- All records relating to Service Requests, Incidents, Problems, and Knowledge Management are completed accurately and within the agreed-upon timeframe.
- Ticket SLAs and KPIs are achieved
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Industry certifications such as Cisco Certified Network Professional (CCNP) or Juniper Networks Certified Internet Specialist (JNCIS) or equivalent
- Certification like AWS and GCP is a plus.
- Minimum 8 years of experience in network design, troubleshooting, and support in enterprise environments.
- Hands-on experience with Cisco, Juniper, Fortinet, or similar enterprise-level equipment.
- Strong knowledge of routing protocols (e.g., OSPF, BGP, EIGRP).
- Knowledge and/or experience configuring and supporting Pfsense and Cisco firewalls. VPN, IPS/IDS
- Proficient in WAN and QOS optimization.
- AWS/AZURE/GCP Cloud Networking Experience
- Familiarity with network monitoring tools such as SolarWinds, PRTG, Prometheus, and Elastic.
