Company Description
InstaCódigo, a subsidiary of Global Solutions Services, is a multi-national company specializing in infrastructure, cybersecurity, software development, big data, and artificial intelligence. With offices strategically located across EMEA, InstaCódigo provides cutting-edge solutions to meet the evolving needs of various industries.
Role Description
This is a full-time remote role for a Customer Support Manager at InstaCódigo. The Customer Support Manager will be responsible for overseeing customer support activities, ensuring customer satisfaction, analyzing customer feedback, providing technical support, and delivering exceptional customer service on a daily basis.
Qualifications
- Customer Satisfaction and Customer Support skills
- Analytical Skills for evaluating customer feedback
- Customer Service expertise in problem-solving and communication
- Technical Support knowledge for assisting customers with technical issues
- Ability to prioritize and manage multiple tasks effectively
- Experience in a similar role in the technology industry
- Bachelor's degree in Business Administration, Computer Science, or related field
