1. Technical Support and Maintenance
- Provide day-to-day IT support to employees, troubleshoot issues related to hardware, software, and network connectivity.
- Ensure all company software, including CRM and property management systems, is up-to-date and functioning correctly.
- Regularly back up data to prevent loss and ensure continuity.\
2. Network and Infrastructure Management
- Set up, manage, and secure the company’s network infrastructure, including routers, switches, and firewalls.
- Monitor network performance, troubleshoot connectivity issues, and optimize for reliability and speed.
- Implement secure Wi-Fi for office areas and manage remote access solutions for employees who work off-site.
3. Website and Digital Platform Management
- Oversee the company's website, ensuring it remains operational, user-friendly, and secure.
- Coordinate with web developers or digital agencies for updates, security patches, or new features.
- Assist in integrating lead-capture tools, chatbots, and other client engagement features on the website.
4. Database and CRM Management
- Manage the CRM database, ensuring it is properly set up, maintained, and secured.
- Train staff on using the CRM effectively to capture leads, manage client data, and track transactions.
- Regularly clean and update the database to improve data quality and performance.
5. Cybersecurity and Data Protection
- Implement cybersecurity protocols to protect sensitive client and company data, including firewall and antivirus protections.
- Conduct regular security audits, identify vulnerabilities, and apply patches.
- Train employees on data security best practices to prevent breaches, phishing, and data theft.
6. Software and Technology Procurement
- Research, recommend, and implement real estate-specific software solutions, such as property listing management systems, CRM software, and accounting tools.
- Manage software licenses, renewals, and ensure compliance with Dubai’s regulations.
- Stay updated with new technology trends that can benefit the company’s operational efficiency and customer experience.
7. Data Analytics and Reporting
- Work with the sales and marketing teams to create data analytics and reporting solutions for tracking leads, sales, and property performance.
- Set up dashboards that provide insights into market trends, inventory status, and customer behavior.
- Assist in integrating analytics tools, such as Google Analytics or Power BI, for in-depth data analysis.
8. Cloud and Remote Work Management
- Implement and manage cloud solutions (like Google Workspace or Microsoft 365) for file storage and collaboration.
- Set up secure remote work solutions (VPNs or remote desktops) to allow employees to work effectively from any location.
- Ensure cloud services are secured with two-factor authentication and data encryption.
9. Support Digital Marketing Initiatives
- Assist the marketing team in integrating digital tools for lead generation, such as email marketing, social media management, and SEO tools.
- Support the setup of ad tracking tools (like Facebook Pixel, Google Tag Manager) on the website to measure campaign performance.
- Ensure lead generation tools are integrated with CRM systems for tracking and follow-up.
10. Compliance with Local Regulations
- Stay informed of Dubai’s real estate and data protection regulations to ensure compliance in all IT-related activities.
- Implement measures to align with the Dubai Data Protection Law and other local and international standards, especially in handling customer data.
Qualifications
- Cybersecurity and Network Security skills
- Information Security and Information Technology skills
- Application Security expertise
- Strong analytical and problem-solving skills
- Knowledge of security best practices and industry standards
- Relevant certifications such as CISSP, CISM, or CISA
- Bachelor's degree in Computer Science or related field
