1. Technical Support and Maintenance

Provide day-to-day IT support to employees, troubleshoot issues related to hardware, software, and network connectivity.
Ensure all company software, including CRM and property management systems, is up-to-date and functioning correctly.
Regularly back up data to prevent loss and ensure continuity.\

2. Network and Infrastructure Management

Set up, manage, and secure the company’s network infrastructure, including routers, switches, and firewalls.
Monitor network performance, troubleshoot connectivity issues, and optimize for reliability and speed.
Implement secure Wi-Fi for office areas and manage remote access solutions for employees who work off-site.

3. Website and Digital Platform Management

Oversee the company's website, ensuring it remains operational, user-friendly, and secure.
Coordinate with web developers or digital agencies for updates, security patches, or new features.
Assist in integrating lead-capture tools, chatbots, and other client engagement features on the website.

4. Database and CRM Management

Manage the CRM database, ensuring it is properly set up, maintained, and secured.
Train staff on using the CRM effectively to capture leads, manage client data, and track transactions.
Regularly clean and update the database to improve data quality and performance.

5. Cybersecurity and Data Protection

Implement cybersecurity protocols to protect sensitive client and company data, including firewall and antivirus protections.
Conduct regular security audits, identify vulnerabilities, and apply patches.
Train employees on data security best practices to prevent breaches, phishing, and data theft.

6. Software and Technology Procurement

Research, recommend, and implement real estate-specific software solutions, such as property listing management systems, CRM software, and accounting tools.
Manage software licenses, renewals, and ensure compliance with Dubai’s regulations.
Stay updated with new technology trends that can benefit the company’s operational efficiency and customer experience.

7. Data Analytics and Reporting

Work with the sales and marketing teams to create data analytics and reporting solutions for tracking leads, sales, and property performance.
Set up dashboards that provide insights into market trends, inventory status, and customer behavior.
Assist in integrating analytics tools, such as Google Analytics or Power BI, for in-depth data analysis.

8. Cloud and Remote Work Management

Implement and manage cloud solutions (like Google Workspace or Microsoft 365) for file storage and collaboration.
Set up secure remote work solutions (VPNs or remote desktops) to allow employees to work effectively from any location.
Ensure cloud services are secured with two-factor authentication and data encryption.

9. Support Digital Marketing Initiatives

Assist the marketing team in integrating digital tools for lead generation, such as email marketing, social media management, and SEO tools.
Support the setup of ad tracking tools (like Facebook Pixel, Google Tag Manager) on the website to measure campaign performance.
Ensure lead generation tools are integrated with CRM systems for tracking and follow-up.

10. Compliance with Local Regulations

Stay informed of Dubai’s real estate and data protection regulations to ensure compliance in all IT-related activities.
Implement measures to align with the Dubai Data Protection Law and other local and international standards, especially in handling customer data.

Qualifications

Turyap Dubai

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