At Electra we need talented people that will share our strategy to be the obvious contracting partner for local & international players who wish to set up an event within the GCC.
Overview
The Junior IT System Engineer will support daily IT operations, system administration, and basic AI-assisted tasks. The role involves managing users, systems, networks, security tools, and remote support while ensuring smooth IT service delivery.
Key Responsibilities
System & User Management
- Manage Active Directory: user creation, modifications, password resets.
- Handle folder creation, permissions, and shared folder management.
- Perform Windows OS administration and basic troubleshooting.
Networking & Connectivity
- Troubleshoot LAN/WAN issues.
- Configure and support VPN access.
- Install and manage network printers.
Security & Applications
- Support Sophos endpoint security.
- Work with Barracuda email security for filtering and quarantine checks.
- Install and troubleshoot software and business applications.
Office 365 Administration
- Assist with Teams, Outlook, SharePoint, and OneDrive.
- Basic license assignment and user access management.
Remote Support
- Provide assistance via Anydesk, TeamViewer, UltraViewer, etc.
- Handle support tickets and resolve user issues efficiently.
Basic AI Support
- Use AI tools to create documentation, automate simple tasks, and help users with basic AI usage.
Qualifications
- 1–2 years of IT support experience.
- Knowledge of Windows OS, AD, networking basics, VPN, and O365.
- Familiarity with Antivirus and Security systems, Basic AI tools
- Good communication & problem-solving skills.
General Obligations towards Health, Safety and Environment
- You will correctly use machinery, appliances, tools, transport, and all equipment issued by the company.
- You will correctly use personal protective equipment supplied by the company.
- You will not remove any safety devices for any machinery or installations.
- You will perform all tasks set forth by safety and environmental regulations and thus cooperate with Electra to ensure a working environment and condition that do not pose any risks in terms of health, safety and environment to others.
