Role Overview: We seek an L1 NOC Network Security Engineer to join our IT operations team. The ideal candidate will have a basic understanding of network and security, with a desire to enhance their technical skills in a fast-paced environment. The role involves monitoring, responding to alerts, troubleshooting, and ensuring network stability.
Key Responsibilities:
Monitoring and Incident Detection:
· Monitor network and security via Solarwinds.
· Respond quickly to alerts and incidents, escalating when necessary.
Initial Troubleshooting:
· Troubleshoot issues related to switches, routers, firewalls, Load balancers, MPLS, and WAN links.
· Use remote tools for troubleshooting.
· Document incidents and resolutions.
Incident Management:
· Categorize and prioritize incidents based on severity.
· Communicate with stakeholders and follow up on escalated issues.
Network and System Maintenance:
· Assist in routine maintenance tasks and health checks on devices.
· Apply patches, updates, and configuration changes.
Documentation and Reporting:
· Maintain network documentation and SOPs.
· Generate reports on performance and incidents.
Collaboration and Communication:
· Work with L2 and L3 engineers to resolve complex issues.
· Participate in team meetings and improvement initiatives.
Shift Work and On-Call Support:
· Work in a 24/7 shift environment and participate in on-call rotations.
Requirements
Required Qualifications:
· 3+ years in network and security operations.
· Experience with network/security devices and monitoring tools (SolarWinds).
· Strong troubleshooting skills.
· Excellent communication skills.
· Certifications: CISCO CCNA/Security or equivalent; SolarWinds preferred.
Preferred Qualifications:
· Experience in a 24/7 NOC environment.
· Familiarity with ITIL processes.
· Knowledge of cloud environments (AWS, Azure) and monitoring tools.
· Understanding of digital and cybersecurity service management.
· Exposure to configuration management tools.
