Role Overview: Seeking an L1 NOC Application Engineer to join our IT operations team. The ideal candidate should have basic database knowledge, production environment application experience, and a desire to grow in a fast-paced setting. Responsibilities include monitoring applications, responding to alerts, troubleshooting issues, and ensuring application stability.
Key Responsibilities:
· Monitoring and Incident Detection: Monitor using Dynatrace, respond to alerts, escalate issues as needed.
· Initial Troubleshooting: Address application/system issues, document incidents and resolutions.
· Incident Management: Prioritize incidents, communicate with stakeholders, ensure timely resolution.
· Application and System Maintenance: Perform maintenance tasks, health checks on applications and servers.
· Documentation and Reporting: Maintain accurate documentation and generate performance reports.
· Collaboration and Communication: Work with other IT teams to resolve issues and improve reliability.
· Shift Work and On-Call Support: Participate in 24/7 shifts and on-call rotations.
Requirements
Required Qualifications:
- Minimum 3 Years in Large Industry monitoring using Dynatrace
· Experience: 3+ years in large industry monitoring databases and applications.
· Technical Skills: Application concepts, triaging issues, identifying RCA, reporting to owner.
· Monitoring Tools: Experience with Dynatrace and ServiceNow.
· Troubleshooting: Strong analytical skills for basic troubleshooting.
· Communication: Excellent written and verbal communication skills.
· Certifications: Dynatrace Associate Certification.
Preferred Qualifications:
· Experience in a 24/7 operations environment, particularly in a NOC role.
· Familiarity with ITIL processes.
· Good understanding of digital and cybersecurity service management.
· Exposure to configuration management tools
