Job Title

IT Specialist

Location

Dubai / Sharjah

Reports To

Operations Manager

Job Summary

Dr. Scent is seeking an IT Specialist to manage and support the company's IT infrastructure, ERP system, hardware, and business applications across warehouses, offices, and retail locations.

The ideal candidate will ensure smooth operations, system integration, and support business growth.

Key Responsibilities

1. IT Infrastructure Management

Manage company servers and networks
Support internet and Wi-Fi connectivity
Maintain IT security
Monitor system performance
Manage backups and data protection

2. Hardware & Device Management

Setup laptops, desktops, and printers
Manage warehouse barcode scanners
Support POS devices and tablets
Maintain company IT inventory
Troubleshoot hardware issues

3. User Support

Provide IT support to employees
Resolve system issues
Support remote users
Train users on systems

4. IT Security & Data Protection

Manage user access permissions
Maintain backup systems
Monitor cybersecurity risks
Implement IT policies

5. IT Projects

Support key projects:

ERP improvements
RFID implementation
Warehouse automation
CRM integration
Mobile apps integration

Requirements

Experience

3–6 years IT experience
ERP support experience preferred
Network & hardware experience

Technical Skills

Networking (LAN / Wi-Fi)
Hardware troubleshooting
Windows Server (preferred)
Database basic knowledge (SQL preferred)

Preferred Experience

Odoo / Custom ERP
Bitrix24 CRM
Warehouse systems
POS systems

Education

Bachelor in:

IT
Computer Science
Information Systems

Preferred Certifications

Microsoft
Networking
IT Support

Dr Scent

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