BridgeWay is looking for a System Support Specialist to strengthen our IT department's capacity to address complex system-related challenges. This specialist will play a crucial role in assisting both our clientele and internal team members through technical support, system maintenance, and the improvement of our computing environment.

Job Responsibilities:

Assist with the administration and operation of servers and related infrastructure
Coordinate and implement software and hardware upgrades
Troubleshooting and resolving LAN/WAN performance and connectivity issues with server infrastructure
Network monitoring and analysis, and performance tuning; troubleshooting network problems
Participate in the network team that handles the day-to-day management of email/file / network security and end user cyber awareness training
Monitor, manage, and maintain iSCSI storage infrastructure
Monitor, manage and maintain Active Directory infrastructure to implement security as intended by the member organizations
Document network problems and resolutions for future reference
Participate in our on-call rotation.
Other duties as assigned

Additional responsibilities may include:

Assist personnel of other departments as a computer resource
Oversee the installation of hardware and software at multiple locations
Provide on-the-job training to new department staff members

The position of System Administrator requires excellent problem-solving skills, and knowledge of administering and maintaining all the relevant technologies.

Requirements:

At least 2 years' experience working as a systems/network administrator, or in a relevant IT role.
Proven experience with PowerShell scripting to automate routine tasks and deploy configurations.
Proficient in managing Active Directory including knowledge about domain services, group policies, and user management.
Hands-on experience in upgrading, installing, and configuring application software and computer hardware.
In-depth understanding of Group Policy management and implementation for securing Windows environments and managing user settings.
Familiarity with database management (DBM) solutions, preferably within the Veeam technology environment.
Managing, updating, and ensuring the security of a virtual environment (VMWare, Hyper-V) with ISCSI Protocols.
Implement Windows-based security measures, including but not limited to user/group permissions, file/folder permissions, group policies, and local security policies.
Ensure the security and efficiency of IT infrastructure through proactive network management and maintenance.
Excellent customer service skills complemented by an ability to listen to and interpret client requests.
Ability to identify, track, and complete tasks for multiple projects under prescribed timeframes.
Strong verbal and written communication skills.
Expertise in Backup Solutions that consist of on-premise and cloud designs.
Preference for candidates familiar with Veeam technology environment or similar backup solutions.

Job Type: Full-time

Experience:

System/Network Administrator: 2 years (Required)

BridgeWay International

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System Support Specialist