We’re looking for a skilled IT HelpDesk Engineer to provide top-notch support and keep our IT systems running smoothly. If you're passionate about technology and problem-solving, we want to hear from you!

Key Qualifications:

✅ Education: BSc in Computer Science or equivalent.

✅ Certifications (Preferred): CompTIA A+, ITIL Foundation, CCNA, MCSA, Microsoft 365 Certified.

✅ Technical Skills:

Experience with Microsoft 365, Active Directory, networking (TCP/IP, DNS, DHCP, VPN).

2+ years of IT HelpDesk support experience.

Hands-on troubleshooting of hardware, software, and network issues.

Basic cybersecurity knowledge (password policies, phishing prevention).

Understanding of servers, virtualization, networking, routing, and telecom systems.

Proficiency in MS Office & M365.

✅ Soft Skills: Strong communication, problem-solving, and customer service skills.

✅ Languages: Fluent English (Arabic is a plus).

Key Responsibilities:

🔹 Technical Support & Troubleshooting

Provide first-line support for hardware, software, and network issues.

Diagnose and resolve technical problems via phone, email, or remote access.

Escalate complex issues when needed.

🔹 User Assistance & Training

Assist with system access, password resets, and software usage.

Educate employees on IT policies, best practices, and security awareness.

🔹 System & Network Maintenance

Install, configure, and update OS, applications, and IT equipment.

Monitor network performance and connectivity.

Ensure compliance with company security policies.

🔹 Asset & Account Management

Manage IT inventory (computers, peripherals, software licenses).

Set up and maintain user accounts in Active Directory & email systems.

🔹 Security & Compliance

Enforce IT security policies, including antivirus updates and system patches.

Assist with data backups and recovery.

🔹 Collaboration & Continuous Improvement

Work with the IT team to enhance system performance.

Stay updated with new technologies and recommend improvements.

How to Apply

📩 Send your resume to Abdalrhman.adel@ameralghurair.com with the subject line “IT HelpDesk Engineer Application”.

🔹 Amer Al Ghurair Real Estate Development is an equal opportunity employer. We value diversity and foster an inclusive work environment.

🚀 Grow your career with us and be part of an innovative real estate company! 🏢

Amer Al Ghurair Real Estate Group

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Information Technology Engineer