Position Summary

We are seeking an experienced and well-rounded IT Infrastructure & Administration Lead to support a growing portfolio of technology initiatives across multiple properties.

This role is not responsible for day-to-day IT operations, which are managed by a Managed Services Provider (MSP). Instead, the role focuses on infrastructure oversight, governance, and project support across the full project lifecycle, from RFP development through discovery, design, implementation, transition, and steady-state operations.

The ideal candidate will act as a key liaison between internal IT teams, enterprise architects, application teams, and external vendors, ensuring infrastructure readiness, compliance with standards, and smooth project delivery.

Job Dimensions

Direct Reports: None
Total Reports: None

Key Responsibilities & Performance Standards

A. Infrastructure Project Support

Support execution of the overall IT infrastructure strategy aligned with organizational objectives.
Provide input on infrastructure improvements, innovation opportunities, and cost optimization initiatives.
Provide technical expertise during RFP processes for infrastructure-related projects.
Support project teams during discovery, design, and execution by advising on infrastructure requirements, integrations, and dependencies.
Contribute to evaluation of RFPs, technical specifications, and design documents.
Ensure infrastructure solutions align with enterprise IT standards, security policies, and architectural principles.
Coordinate transition of completed projects to the Managed Services Provider (MSP).
Support infrastructure aspects of digital initiatives such as POS replacement, platform re-architecture, and customer experience solutions.
Work closely with DevOps and application teams to ensure infrastructure readiness for deployments and integrations.

B. Platform & Infrastructure Oversight

Oversee and support infrastructure across multiple sites, including servers, networks, storage, and cloud environments.
Act as Subject Matter Expert (SME) for infrastructure components supporting enterprise platforms.
Work with the MSP to ensure infrastructure services meet operational and performance requirements.
Review and approve infrastructure changes proposed by system integrators, ensuring compliance with architecture and cybersecurity standards.
Maintain visibility of end-to-end infrastructure topology and configurations.
Support cloud migration and architectural initiatives aligned with enterprise guidelines.
Troubleshoot infrastructure issues and coordinate vendor resolution.
Monitor infrastructure performance, reliability, scalability, and consumption to identify optimization and cost-saving opportunities.
Provide input into annual IT budgets and procurement planning.

C. Administration

Prepare and process purchase requisitions, petty cash requests, and purchase orders.
Coordinate invoices, quotations, delivery notes, completion certificates, and vendor documentation.
Support IT contract and addendum management, renewals, and approvals.
Assist in tender preparation, technical scoping, vendor coordination, and evaluations.
Support vendor onboarding and performance reviews.

D. Collaboration & Coordination

Act as the primary liaison between internal IT teams, MSPs, system integrators, vendors, and stakeholders.
Collaborate with Enterprise Architects, Application Teams, and DevOps to ensure integrated design and delivery.
Participate in architecture reviews and contribute to infrastructure standards and best practices.
Support incident, problem, and change management processes.
Provide regular updates to the Assistant IT Manager on infrastructure status, risks, and improvement initiatives.

E. Vendor & Partner Management

Oversee infrastructure deliverables from system integrators and MSPs.
Ensure adherence to SLAs, timelines, and quality standards.
Review and validate vendor proposals, technical documentation, and change requests.
Support vendor performance reviews and continuous service improvement plans.
Ensure smooth handover of projects into operational support.

F. Performance, Reliability, Compliance & Optimization

Review infrastructure performance metrics and reports from the MSP.
Support capacity planning, performance tuning, and scaling initiatives.
Contribute to Disaster Recovery (DR) and Business Continuity Planning (BCP).
Ensure compliance with cybersecurity, governance, and regulatory requirements.
Support infrastructure lifecycle refresh, upgrades, and migrations.
Execute and periodically test DR and backup plans.

G. Continuous Improvement & Documentation

Maintain comprehensive infrastructure documentation and architecture diagrams.
Contribute to infrastructure strategy and roadmap development.
Recommend enhancements to monitoring, alerting, and automation.
Support governance reviews of infrastructure architecture and service performance.

Communications & Working Relationships

Internal

Assistant IT Manager
Enterprise Architect
Application & Development Teams
Project Managers and Business Units
Operations and F&B Teams
Cybersecurity and Compliance Teams

External

Managed Service Providers
System Integrators
Technology Vendors
Consultants and Partner Organizations

Selection Criteria

A. Qualifications & Experience

Essential

Bachelor’s degree in IT, Computer Science, or related discipline.
Minimum 5 years’ experience in IT infrastructure or platform engineering roles.
Strong knowledge of networking, cloud, and security protocols.
Experience working in multi-vendor or managed services environments.
Prior involvement in governance, architecture, or service delivery oversight.
Experience supporting enterprise-scale technology projects.

Desirable

Experience in hospitality, leisure, or multi-site operations.
Certifications such as ITIL, CompTIA, PMP, or equivalent.

B. Skills & Competencies

Strong understanding of:
Cloud and on-prem infrastructure (Azure, AWS, VMware)
Networking, storage, and security fundamentals
Platform dependencies and integrations
Strong vendor coordination and governance skills.
Ability to translate business requirements into infrastructure solutions.
Excellent troubleshooting, analytical, and documentation skills.
Highly organized, proactive, and capable of managing multiple priorities.
Strong awareness of cybersecurity, data privacy, and compliance requirements.

C. Tools & Technologies

Applications: POS and enterprise platforms
Networking: LAN/WAN, VPNs, firewalls, load balancers
Cloud: Microsoft Azure, AWS, or equivalent
Security: Endpoint protection, vulnerability scanning tools
Monitoring: Nagios, SolarWinds, or equivalent
Project Tools: Jira, Microsoft Teams

Confidential Government or Semi-government Entity jobs

IT Infrastructure & Administration Lead