AHS is seeking a dedicated and knowledgeable IT Support/Technician to join our team. In this role, you will be responsible for providing exceptional technical support to our staff and ensuring that all technology systems are functioning efficiently. You will troubleshoot hardware and software issues, maintain IT infrastructure, and implement solutions that enhance productivity within our organization. If you have a passion for technology and a commitment to excellent customer service, we want to hear from you!

Responsibilities

Troubleshoot and resolve hardware and software issues across various platforms
Provide first-level support to staff in person, via phone, and through remote access
Install, configure, and maintain computer systems, printers, and peripherals
Assist with setup and maintenance of network infrastructure, including routers, switches, and firewalls
Monitor system performance and ensure all systems are up-to-date with necessary updates and patches
Document all technical issues and resolutions in a helpdesk tracking system
Participate in IT projects, including system upgrades and installations
Train employees on proper software usage and computer best practices
Ensure data security and develop backup and recovery plans
Stay informed about the latest technology trends and advancements

Requirements

Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred
Proven experience in IT support or technical support roles (3-5 years)
Strong knowledge of operating systems (Windows, macOS, Linux) and common productivity software
Familiarity with networking concepts and basic network hardware
Excellent problem-solving skills and ability to work under pressure
Strong interpersonal and communication skills for effective interaction with team members and staff
Experience with remote support tools and ticketing systems
Certifications such as CompTIA A+, Network+, or equivalent are a plus
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies

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IT Support/Technician