Job Description

L2 Network and Security Engineer is responsible for providing second-level support, troubleshooting complex network problems, and maintaining network infrastructure. The role involves working on network configurations, resolving escalated issues, and ensuring enterprise networks' stability, performance, and security

ROLES & RESPONSIBILITIES

Handle escalated network issues that L1 engineers cannot resolve.
Troubleshoot and resolve complex problems involving LAN, WAN, VPN and WLAN technologies.
Configure network Security systems, including Firewall, VPN, IPS/IDS.
Diagnose routers, switches, firewalls, and other network device issues.
Configure and maintain VPNs and load balancers to ensure security and optimal performance.
Use network management tools to monitor the performance of the network infrastructure, ensuring minimal downtime and identifying potential issues before they impact operations.
Optimize network performance by analyzing traffic patterns, bandwidth usage, and device configurations.
Recommend and implement improvements to enhance network efficiency and reduce latency.
Collaborate with other IT teams, including security, server, and cloud teams, to maintain a cohesive IT infrastructure.
Work closely with vendors to resolve hardware or software issues and assist with network upgrades and installations.
Escalation procedures, policies and working practices are adhered to
Provide technical guidance and mentorship to L1 engineers and assist them in solving network-related issues.
All records relating to Service Requests, Incidents, Problems, and Knowledge Management are completed accurately and within the agreed-upon timeframe.
Ticket SLAs and KPIs are achieved

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field.
Industry certifications such as Cisco Certified Network Professional (CCNP) or Juniper Networks Certified Internet Specialist (JNCIS) or equivalent
Certification like AWS and GCP is a plus.
Minimum 8 years of experience in network design, troubleshooting, and support in enterprise environments.
Hands-on experience with Cisco, Juniper, Fortinet, or similar enterprise-level equipment.
Strong knowledge of routing protocols (e.g., OSPF, BGP, EIGRP).
Knowledge and/or experience configuring and supporting Pfsense and Cisco firewalls. VPN, IPS/IDS
Proficient in WAN and QOS optimization.
AWS/AZURE/GCP Cloud Networking Experience
Familiarity with network monitoring tools such as SolarWinds, PRTG, Prometheus, and Elastic.

EGMA jobs

L2 Network and Security Engineer