As a Senior Engineer within the Core Delivery team, you will be aligned to a specific service, enhancing your skills across multiple specializations through hands-on experience. You will work across various Service Delivery Teams, focusing on support, network, security, cloud, data, and infrastructure.
Key Responsibilities:
- Service Delivery: Collaborate with multiple Service Delivery Teams to ensure seamless operations.
- Specializations: Gain expertise in support, network, security, cloud, data, and infrastructure.
- Security Technologies: Maintain a detailed understanding of security technologies and products.
- Networking: Apply TCP/IP fundamentals and manage multivendor firewalls (e.g., Palo Alto, Checkpoint, Fortigate).
- Technical Expertise: Develop deep expertise in one or two technology stacks and quickly learn new technologies.
- Team Leadership: Coach and guide engineers and other service management staff.
- Solution Architecture: Identify requirements and create solution architectures that meet those needs.
- Process Improvement: Analyze and simplify solutions or processes, including service management.
- Troubleshooting: Proficiently troubleshoot software or infrastructure issues using tools or debugging large codebases.
- Best Practices: Improve team operations by incorporating best practices.
- Feature Development: Successfully launch new features or re-architect old ones, balancing technology with business value.
- Service Management: Utilize extensive knowledge in service management, scripting, packaging tools, or programming languages.
- Design and Analysis: Apply object-oriented design and analysis skills.
- Technology Evaluation: Identify and evaluate new technologies for implementation.
- Analytical Skills: Use strong analytical and reasoning skills to visualize processes and outcomes.
- System Monitoring: Monitor and tune system performance, continually improving system monitoring and alerting.
- Security: Identify and fix security vulnerabilities, integrating software or existing solutions with existing systems.
- Quality Assurance: Develop test plans and quality assurance procedures.
- Policy Recommendations: Recommend changes in policies and procedures.
- Hands-On Experience: Install, configure, and troubleshoot network and security products in a multivendor environment.
- Problem Solving: Perform analysis and diagnosis of complex network and security problems in large data centers.
- Issue Resolution: Solve IP core network/security issues, including routing convergence problems.
- Communication: Synthesize complexities into clear communication and action plans.
- Upgrades and Migrations: Plan and execute complex network and security upgrades and migration/integration activities.
- Data Center Implementation: Plan and execute data center implementation activities related to security technologies and solutions.
- Technical Focal Point: Act as a technical focal point for complex network and security problem resolution.
- Architectural Design: Produce architectural security designs for large-scale networks.
- Stakeholder Engagement: Work directly with senior management and business unit heads as required.
- Documentation and Presentation: Exhibit excellent communication skills with strong documentation and presentation abilities.
- Business Context: Bridge the gap between technical and non-technical audiences by associating business context with technical issues.
