Help AG is looking for an experienced Senior Security Engineer – FortiNAC who should have expertise in various networking and security technologies. The ideal candidate should be experienced and certified in Fortinet NAC, possess advanced troubleshooting skills, and have a deep understanding of ITIL change management processes. The Senior Security Engineer – FortiNAC will be responsible for configuring, installing, operating, monitoring, and troubleshooting Fortinet NAC solutions, along with providing escalated incident support and collaborating with other technology support groups.
Responsibilities
- Configure and install Fortinet NAC solution according to business requirements.
- Design, deploy, operate, monitor, maintain, and troubleshoot Fortinet solutions, including routers, switches, access points, and firewalls.
- Handle escalated incidents related to Fortinet NAC and collaborate with other support groups for problem resolution.
- Consult with stakeholders to understand technical requirements and provide optimal solutions.
- Ensure adherence to ITIL change management, problem management, and incident management processes.
- Work under pressure and meet strict SLAs for incident resolution and service delivery.
- Demonstrate expert knowledge of networking and security technologies, including Fortinet NAC, routers, switches, firewalls, and other security technologies.
- Maintain up-to-date documentation of network configurations, troubleshooting steps, and incident resolutions.
- Collaborate with cross-functional teams for project planning, implementation, and execution.
- Provide technical guidance and mentorship to junior team members.
- Participate in regular training sessions to stay updated on the latest Fortinet technologies and industry trends.
- Communicate effectively with stakeholders, management, and team members regarding project status, issues, and recommendations.
Qualification & Skills
- Bachelor’s degree in computer science, Information Technology, or related field.
- Fortinet NSE7 certification or higher is mandatory.
- Minimum 5 years of demonstrable industry experience in Fortinet NAC and related technologies.
- Expertise in configuring, troubleshooting, and maintaining Fortinet NAC solutions.
- Strong understanding of networking protocols, security concepts, and ITIL framework.
- Advanced troubleshooting techniques and problem-solving skills.
- Ability to work under pressure, meet deadlines, and handle technical conflicts effectively.
- Excellent communication, interpersonal, and teambuilding skills.
- Self-motivated, detail-oriented, and professional attitude.
- Proficient in system troubleshooting, technical problem-solving, and business writing.
- Familiarity with handling technical conflicts, organizational challenges, and project planning.
- Experience in customer-facing roles and providing exceptional customer service.
Benefits
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Annual flight tickets to home country.
- Inclusive and diverse working environment.
- Flexible/hybrid working environment.
- Open-door policy.
About Us
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.