Help AG is looking for an experienced Security Consultant who will be responsible for the proper and accurate handling of support requests for Help AG’s customers. The security consultant will receive requests by email/calls and handle those according to Help AG’s support workflow including.
Continuous communication with the customer on tickets, health check, projects, and other technical work.
Based on the business requirement, security consultant will be required to work as resident engineer at customer site.
Proper and accurate use of tools (ticket system, time tracking) and documentation of the tickets.
Follow-up on any escalations meeting SLA.
Attend technical training and achieve certification as part of career development.
Additionally, security consultant is expected to work on projects, POC and documentation.
The primary targets are customer-satisfaction, professionalism, accuracy, and an outstanding high quality in the work/duties.
Responsibilities
Work on technical support tickets from customers.
Perform health check for the supported technologies.
Work on projects and pre-sales activity as and when required.
Keep ticket-system up to date to meet SLA requirement.
Interaction and communication with vendor support organizations and engineers.
Qualifications and Skills
More than 5 years of working experience in technical Information Security.
Experience of working in an enterprise environment handling technical support, projects.
Bachelor’s degree in information security or IT-related matter or equivalent experience.
Deep understanding of technical relations in a complex environment.
An advantage to have experience and the highest certifications of the vendors F5 Networks, Broadcom, Palo Alto firewall, Pulse Secure, OPSWAT, Infoblox, Ixia, and Fortinet technologies.
Excellent and accent-free communication skills in English (Arabic would be an advantage).
Proper and structured documentation and diagramming.
Excellent organizational skills in enterprise support.
Understanding of information security concepts and related technologies.
Strong background and experience in TCP/IP networking of large-scale organizations.
Flexible work approach, based on the job requirements.
Being able to identify new work areas and to set new goals for themselves.
Excellent communication and training skills.
Outstanding customer handling, friendly and goal-oriented.
Being able to understand complex business processes and activities.
Benefits
Health insurance with one of the leading global providers for medical insurance.
Career progression and growth through challenging projects and work.
Employee engagement and wellness campaigns activities throughout the year.
Excellent learning and development opportunities.
Annual flight tickets to home country.
Inclusive and diverse working environment.
Flexible/hybrid working environment.
Open door policy.
About Us
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.
