Industry & Sector: Management Consulting & Business Services operating in the United Arab Emirates, delivering advisory, operational and technology-enabled services to corporate clients across the Gulf. This is an on-site role supporting internal and client-facing IT systems across multiple locations in the UAE.
About The Opportunity
We are seeking a hands-on IT Support Specialist to join an agile on-site IT team. You will deliver frontline desktop and infrastructure support, resolve incidents rapidly, and maintain high availability for business-critical systems. This is an excellent role for an experienced technician who thrives in fast-paced environments and wants to own customer satisfaction and IT reliability.
Role & Responsibilities
- Provide on-site first- and second-line support for Windows desktops, laptops, peripherals and mobile devices; resolve incidents within SLA targets.
- Administer user accounts, groups and policies in Active Directory and Azure AD; manage Exchange Online and Microsoft 365 user access and permissions.
- Troubleshoot LAN/WAN and TCP/IP network issues, VPN connectivity, and collaborate with network vendors for escalations.
- Operate the service desk (ServiceNow/Jira), triage tickets, document resolutions, and escalate complex issues to engineering teams.
- Deploy and maintain endpoint management tools (SCCM/Intune), perform imaging, patching, and endpoint security monitoring.
- Maintain hardware inventory, perform hardware installations and replacements, and produce clear technical documentation and user guides.
Skills & Qualifications
Must-Have (Technical Skills)
- Active Directory
- Azure Active Directory
- Microsoft 365
- Exchange Online
- Windows 10/11 support
- Microsoft Endpoint Configuration Manager (SCCM)
- ServiceNow
- TCP/IP
Preferred
- ITIL Foundation certification
- VMware vSphere
- Microsoft Certified: Modern Desktop Administrator Associate
Required Qualifications
- Bachelor's degree or diploma in Computer Science, Information Technology or equivalent preferred.
- 2+ years of hands-on IT support or desktop support experience (on-site environment preferred).
- Fluent English; Arabic language skills are an advantage for UAE-based client support.
Benefits & Culture Highlights
- Competitive UAE salary and benefits package aligned to market benchmarks.
- On-site, collaborative team environment with clear career progression into infrastructure or systems engineering.
- Exposure to cross-functional projects, vendor management and regional IT operations.
This role is optimized for candidates experienced in Windows desktop support, Microsoft 365 administration and ticketing-driven IT operations. If you are proactive, customer-focused and ready to deliver reliable IT services in a dynamic consulting environment in the UAE, we want to hear from you.
Skills: servicenow,tcp/ip,it support specialist,active directory,azure active directory
