Company Description
Masdar is the UAE’s clean energy champion and one of the largest companies of its kind in the world, advancing the development and deployment of renewable energy and green hydrogen technologies to address global sustainability challenges. Established in 2006, Masdar is today active in over 40 countries, helping them to achieve their clean energy objectives and advance sustainable development. Masdar is jointly owned by Abu Dhabi National Oil Company (ADNOC), Mubadala Investment Company (Mubadala), and Abu Dhabi National Energy Company (TAQA), and under this ownership the company is targeting a renewable energy portfolio capacity of at least 100 gigawatts (GW) by 2030 and an annual green hydrogen production capacity of up to 1 million tonnes by the same year.
Job Description
To perform daily call center activities communicating with all call center callers ensuring highest level of customer service and courtesy in line with Masdar standards and requirements.
Responsibilities :
- Handle all incoming and outgoing telephone calls professionally and direct the calls to respective person to ensure all calls are attended to.
- Maintain the call centre log ensuring an accurate record of all callers are requirements is maintained.
- Follow all relevant policies, processes, operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Apply consistent approaches/discipline and standardized forms in line with relevant policies, processes and procedures.
- Prepare relevant reports and updates as required and to the desired standard.
- Provide management information as and when required by the line manager – this includes the production and timely provision of accurate reports in line with reporting schedules.
- Support in developing and delivering the annual operational business plans and KPIs for the unit and contribute to performance monitoring and reporting for the unit so that overall objectives are met.
- Prepare/ review the risk and control matrix (RCM) prepared by external consultant prior to the start of /during the audit fieldwork and submit to the Quality reviewer/ senior management for approval.
- Manage and execute the audit engagements as per the engagement plan including RCM and develop proper working papers to support the work done and audit findings noted and submit the same for quality review.
- Review work performed by field auditors and issues received from the field auditors and determine if other area or related activities need to be reviewed in order to reflect a correct picture of the company’s commercial health.
- Review of subordinates work papers for work completeness, meeting the objectives, and matching it against issues identified.
- Review audit issues/ draft audit report received from the field auditors and determine if other area or related activities need to be reviewed in order to reflect a correct picture of the company’s commercial health.
- Submit the draft audit report to senior management for review in line with the project time plan.
Qualifications
Preferred Experience:
- At least 8 years’ experience in progressively more senior roles in auditing, accounting, business analysis, or program evaluation or equivalent experience
- Experience relating to internal audit of corporate and business units processes.
Job-Specific Skills:
- Exceptional communication and interpersonal skills leading to a consultative approach within a corporate / multifunctional environment
- Ability to manage cross-functional teams
- Good knowledge of and skill in applying internal auditing and accounting principles and practices, and management principles and preferred business practices.
- Good knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors.
- Good knowledge of industry program policies, procedures, regulations and laws.
Additional Information
Masdar is one of the world’s fastest growing renewable energy companies and a green hydrogen leader, placing the UAE at the forefront of the energy transition.
As a pioneer in advancing the clean energy sector and a key enabler of the UAE’s vision as a global leader in sustainability and climate action, Masdar has developed projects in more than 40 countries across six continents and has invested, or committed to invest, in worldwide projects with a combined value of more than US$30 billion.
Masdar unites the UAE’s three energy champions – Mubadala, ADNOC and TAQA – and will utilize their combined expertise to fulfill its purpose as a global clean energy pioneer across renewables and green hydrogen.
Promoting innovation in solar, wind, energy storage, waste-to-energy, and geothermal energy, Masdar has a proven record of delivering pioneering projects using cutting-edge clean energy technologies, that are commercially viable and bankable.
