Job Overview :-
We are seeking an experienced Desktop and Endpoint Security Specialist to join our Client Services team. The ideal candidate will be responsible for implementing, managing, and enhancing endpoint security solutions to protect organizational assets, prevent unauthorized access, and mitigate cyber threats.He is responsible for providing technical support for desktop computers, laptops, peripherals, and related software applications. The Desktop Support Engineer will troubleshoot hardware and software problems, assist in system configurations, and ensure the smooth operation of the organization’s IT infrastructure.
Responsibilities :-
- Design, deploy, and manage endpoint security solutions such as antivirus, endpoint detection and response (EDR), data loss prevention (DLP), and device control systems.
- Monitor and respond to security alerts, incidents, and vulnerabilities on endpoint devices.
- Perform threat analysis, malware investigations, and root cause analysis for endpoint-related incidents.
- Implement endpoint hardening strategies, including patch management, encryption, and configuration compliance.
- Develop and enforce endpoint security policies, standards, and procedures.
- Collaborate with IT and security teams to ensure endpoint security solutions integrate seamlessly within the broader cybersecurity infrastructure.
- Conduct regular endpoint security assessments and audits, providing actionable recommendations for improvement.
- Stay updated on emerging endpoint security technologies, trends, and threats.
- Provide user training and awareness programs to promote endpoint security best practices.
- Provide first and secondlevel support to end users for desktop, laptop, and peripheral devices (e.g., printers, monitors, etc.).
- Resolve hardware and software issues, network connectivity problems, and other ITrelated concerns in a timely manner.
- Install, configure, and maintain operating systems (Windows, macOS, Linux) and applications.
- Diagnose and repair system issues, including crashes, slow performance, and software conflicts.
- Ensure the proper configuration, installation, and maintenance of desktop hardware and software.
- Perform regular system updates, patch management, and upgrades on desktop systems.
- Conduct routine preventative maintenance tasks such as disk cleanup, antivirus scans, and system performance checks.
- Provide onsite or remote assistance to users with technical queries, either in person, over the phone, or through remote support tools.
- Document and track support tickets using an IT service management (ITSM) tool to monitor progress and resolution.
- Respond to and report security incidents, including malware infections or unauthorized access.
- Provide kiosks to support walkup service needs
- Ensure center is fully manned and supported during Business Hours according to community requirements taking into account peak periods
Technical Requirements
Proven experience with endpoint security solutions (e.g., Cortex, Insight VM, Rapid 7 or similar).
Strong understanding of endpoint security principles, including malware prevention, privilege management, and endpoint logging.
Familiarity with security frameworks and standards such as NIST, ISO 27001, or CIS Controls.
Experience with scripting and automation for security tasks (e.g., Python, PowerShell).
Knowledge of Windows, macOS, Linux, and mobile device management (MDM) security considerations.
Excellent analytical, problem-solving, and communication skills.
Experience in Providing Hands & feet Support
Basic Knowledge of Active Directory & Google Suite
Google and MS office Suite Administration and support
Remote desktop connectivity applications like Bomgar, WebEx, Live Meeting, Team Viewer and Windows Native tools
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
Supporting and troubleshooting common Desktop Applications in all the Operating System ( Linux, Mac and Windows )
Years of Experience
Min 5+ years experience in a similar position Work in similar technical profile.
Certification requirements
Industry certifications like CEH, CISSP, GSEC, or equivalent.
Hands-on experience with security information and event management (SIEM) tools.
Knowledge of zero-trust architecture and principles.
Experience in vulnerability management and incident response.
Experience with system imaging and deployment tools (e.g., Bigfix, Workspaceone, WDS).
