We’re looking for a skilled IT HelpDesk Engineer to provide top-notch support and keep our IT systems running smoothly. If you're passionate about technology and problem-solving, we want to hear from you!
Key Qualifications:
✅ Education: BSc in Computer Science or equivalent.
✅ Certifications (Preferred): CompTIA A+, ITIL Foundation, CCNA, MCSA, Microsoft 365 Certified.
✅ Technical Skills:
Experience with Microsoft 365, Active Directory, networking (TCP/IP, DNS, DHCP, VPN).
2+ years of IT HelpDesk support experience.
Hands-on troubleshooting of hardware, software, and network issues.
Basic cybersecurity knowledge (password policies, phishing prevention).
Understanding of servers, virtualization, networking, routing, and telecom systems.
Proficiency in MS Office & M365.
✅ Soft Skills: Strong communication, problem-solving, and customer service skills.
✅ Languages: Fluent English (Arabic is a plus).
Key Responsibilities:
🔹 Technical Support & Troubleshooting
Provide first-line support for hardware, software, and network issues.
Diagnose and resolve technical problems via phone, email, or remote access.
Escalate complex issues when needed.
🔹 User Assistance & Training
Assist with system access, password resets, and software usage.
Educate employees on IT policies, best practices, and security awareness.
🔹 System & Network Maintenance
Install, configure, and update OS, applications, and IT equipment.
Monitor network performance and connectivity.
Ensure compliance with company security policies.
🔹 Asset & Account Management
Manage IT inventory (computers, peripherals, software licenses).
Set up and maintain user accounts in Active Directory & email systems.
🔹 Security & Compliance
Enforce IT security policies, including antivirus updates and system patches.
Assist with data backups and recovery.
🔹 Collaboration & Continuous Improvement
Work with the IT team to enhance system performance.
Stay updated with new technologies and recommend improvements.
How to Apply
📩 Send your resume to Abdalrhman.adel@ameralghurair.com with the subject line “IT HelpDesk Engineer Application”.
🔹 Amer Al Ghurair Real Estate Development is an equal opportunity employer. We value diversity and foster an inclusive work environment.
🚀 Grow your career with us and be part of an innovative real estate company! 🏢
