IT Specialist- Systems & Infrastructure Management
Location: Dubai, UAE
Job Type: Full-time
Compensation: AED 6,000 – AED 8,000 per month
Role Overview
Richmond Properties is seeking a highly skilled IT Specialist to manage and optimize our backend systems and CRM platform. This role is critical in ensuring the seamless operation of our technology infrastructure, providing technical support, and enhancing system capabilities to support our real estate business. The ideal candidate is a tech-savvy problem-solver with a passion for leveraging technology to drive operational efficiency.
Key Responsibilities
- Infrastructure Management: Oversee and maintain the company’s IT infrastructure, including servers, networks, and cloud solutions, ensuring optimal performance and reliability.
- CRM & Backend System Management: Manage and optimize the CRM system, integrating it with other tools to streamline workflows and enhance business operations.
- Cybersecurity: Implement, monitor, and update data security protocols to safeguard company data and protect against cyber threats, ensuring compliance with all relevant regulations.
- System Integration: Ensure smooth integration of various software systems, including the CRM, email servers, project management tools, and other enterprise applications.
- Technical Support & Troubleshooting: Provide technical support to staff, troubleshoot IT-related issues, and ensure minimal system downtime, maintaining business continuity.
- System Monitoring & Performance: Continuously monitor system performance, diagnose problems, and optimize infrastructure to meet business demands and performance standards.
- Software & Hardware Management: Manage the procurement, installation, and maintenance of hardware (computers, printers, etc.) and software (enterprise applications, antivirus tools, etc.).
- Data Management: Oversee data storage solutions, ensuring backup procedures are in place and data integrity is maintained.
- IT Strategy & Innovation: Work with senior management to identify opportunities for technological advancements, providing recommendations for IT strategy, system upgrades, and digital transformation initiatives.
- Training & Documentation: Develop and deliver training programs for employees on new technologies and best practices and create comprehensive documentation for IT processes and systems.
- Vendor Management: Coordinate with third-party vendors for IT services, software licensing, hardware procurement, and support agreements.
Qualifications
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum 3 years of experience in backend systems and CRM management, preferably in real estate or related industries.
- Proficiency in CRM platforms (e.g., Salesforce, HubSpot, Zoho) and their customization.
- Strong understanding of databases, API integrations, and backend programming languages (e.g., Python, PHP, SQL).
- Experience with cloud computing services such as AWS or Azure.
- Knowledge of networking, cybersecurity, and IT infrastructure management.
- Excellent troubleshooting, problem-solving, and communication skills.
- Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
- Certifications in IT systems, CRM, or cloud computing are highly desirable (e.g., Microsoft Certified: Azure Administrator, Salesforce Administrator).
Why Join Richmond Properties?
- Become an integral part of a growing real estate company that is committed to leveraging technology for business success.
- Work in a collaborative environment, where your contributions to technology advancements will directly impact business operations.
- Competitive compensation and benefits, with a focus on professional development and growth opportunities.
- Work with cutting-edge technologies and be part of a team that values innovation and continuous improvement.
- If you are a motivated and experienced IT professional looking to make a tangible impact in a fast-paced, technology-driven company, we invite you to apply for the IT Specialist role at Richmond Properties.
