Role Overview:
We are seeking an NOC Network Security Engineer - L1 to join our IT operations team. The ideal candidate will have a foundational understanding of network and security with a strong desire to grow and develop their technical skills in a fast-paced, mission-critical environment. The NOC Network Security Engineer - L1 will be the first point of contact for monitoring and responding to alerts, troubleshooting issues, and ensuring the stability and performance of the network and security systems.
Key Responsibilities:
Monitoring and Incident Detection:
- Continuously monitor network and security using Solarwinds.
- Respond to alerts and incidents as they arise, ensuring quick detection and resolution of issues.
- Escalate issues to L2 or L3 engineers as necessary, following established protocols.
Initial Troubleshooting:
- Perform troubleshooting on network and security issues, including Switches, routers, firewall, Load balancer, MPLS link, WAN links etc.
- Use remote tools to access and troubleshoot network and security devices.
- Document all incidents, troubleshooting steps, and resolutions in the incident management system
Incident Management:
- Categorize and prioritize incidents based on severity and impact.
- Ensure timely communication with affected stakeholders and provide updates until the issue is resolved.
- Follow up on escalated issues to ensure they are being addressed promptly by higher-level support teams.
Network and System Maintenance:
- Assist in routine network and security maintenance tasks, including applying patches, updates, and configuration changes.
- Support in performing health checks on network and security devices and critical devices to ensure optimal performance.
Documentation and Reporting:
- Maintain accurate and up-to-date documentation of the network topology, configurations, and standard operating procedures (SOPs).
- Generate daily, weekly, and monthly reports on network performance, incidents, and other key metrics.
Collaboration and Communication:
- Collaborate with L2 and L3 engineers, as well as other IT teams, to resolve complex issues and improve network reliability.
- Participate in team meetings to discuss ongoing issues, share knowledge, and contribute to continuous improvement initiatives.
Shift Work and On-Call Support:
- Be willing to work in a 24/7 shift environment, providing round-the-clock support as part of the NOC team.
- Participate in on-call rotations to ensure coverage during off-hours and weekends.
Required Qualifications:
- Experience: 3+ years of experience in large industry monitoring network and security operations.
- Technical Skills: Experience in troubleshooting Network /Security devices Switches, routers, firewall, Load balancer, MPLS link, WAN links etc.
- Monitoring Tools: Experience with network and security monitoring tools (SolarWinds) and incident management systems (ServiceNow).
- Troubleshooting: Strong analytical and problem-solving skills, with the ability to perform basic troubleshooting on network and security issues.
- Communication: Excellent communication skills, both written and verbal, with the ability to document and explain technical issues clearly.
- Certifications: CISCO CCNA /Security or equivalent, Solarwinds certifications are preferred.
Preferred Qualifications:
- Experience in a 24/7 operations environment, particularly in a NOC or similar role.
- Familiarity with ITIL processes, particularly incident and problem management.
- Knowledge of cloud environments (e.g., AWS, Azure) and their monitoring tools.
- Good understanding of Digital & Cybersecurity service management processes
- Exposure to configuration management tools
