CCTV Technician and IT Support Specialist

Job Summary:

We are looking for a dedicated CCTV Technician and IT Support Specialist to oversee our surveillance systems' installation, maintenance, and troubleshooting while providing technical assistance to our employees. This dual-role position is essential for maintaining the security of our business center and ensuring smooth IT operations.

CCTV Technician Responsibilities:

• Installation and Setup: Install, configure, and test CCTV cameras and related surveillance equipment across the business center.
• Maintenance: Perform regular inspections and maintenance of CCTV systems to ensure functionality and compliance with safety standards.
• Troubleshooting: Diagnose and resolve technical issues related to camera systems, recording devices, and network connections.
• Documentation: Maintain detailed records of installations, maintenance activities, and any incidents or issues encountered.
• Training: Educate employees on the proper use of the CCTV system and relevant security protocols.

IT Support Responsibilities:

• Technical Support: Provide first-level support for hardware, software, and network issues faced by employees.
• Help Desk Management: Respond to and manage help desk tickets, ensuring timely resolution of IT-related inquiries.
• Workstation Setup: Set up and configure workstations, printers, and other IT equipment for new hires and existing employees.
• Software Management: Assist in installing, configuring, and maintaining software applications used within the business center.
• Security Protocols: Implement and maintain IT security measures to protect sensitive data and systems.

Qualifications:

• Proven experience as a CCTV Technician or in a related technical role.
• Strong understanding of IP-based surveillance systems and networking principles.
• Proficiency in troubleshooting computer hardware, software, and network issues.
• Familiarity with Windows and Mac operating systems, as well as common office software.
• Excellent communication skills and a customer-focused attitude.
• Relevant certifications (e.g., CCTV installation, CompTIA A+, or similar) are advantageous.

Skills:

• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a collaborative team.
• Effective time management skills to handle multiple priorities.
• Basic knowledge of cybersecurity practices.

Working Conditions:

• Primarily office-based with occasional on-site installations and troubleshooting.
• May require flexibility for after-hours support or emergency interventions.