If you are a traveller seeking stylish short accommodation close to local attractions, or you are seeking a longer term corporate stay, Oaks Liwa Heights Hotel Suites Dubai, offer an ideal base for all your travel needs. Offering luxurious accommodation and first-class facilities, our hotel promises to make your stay magnificent.

Job Description

Responsible for providing day-to-day technical support to hotel operations, ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems, networks, and technology to deliver a seamless guest experience.

Qualifications

Diploma or Bachelor’s degree in Information Technology or related field
1–3 years of IT support experience (hotel or hospitality experience preferred)
Knowledge of hotel systems (PMS, CCTV, access control) is an advantage
Understanding of networking, and basic cybersecurity
Strong troubleshooting and problem-solving skills
Good communication and customer service skills
With pro-active attitude, hardworking, Integrity and have related experience

Additional Information

Provide first-line IT support to hotel staff and departments
Troubleshoot hardware, software, network, and system issues
Support hotel systems such as PMS, POS, key card systems, and reservation platforms
Maintain and monitor computer systems, servers, printers, and peripherals
Ensure stable internet, Wi-Fi, and network connectivity across the property
Coordinate with vendors and service providers for system maintenance and upgrades
Assist with installation, configuration, and upgrades of IT equipment and software
Maintain data security, backups, and user access controls
Respond promptly to IT incidents to minimize operational disruption
Keep documentation of systems, issues, and resolutions
Provide basic IT assistance to guests when required (e.g., internet access support)

Oaks Hotels, Resorts & Suites

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