The IT Assistant is responsible for administering and monitoring the hotel’s IT systems, providing technical support to both staff and guests. This role ensures smooth operation of all IT applications and resources within the hotel, manages software and hardware assets, and conducts preventive maintenance to maintain system integrity and functionality.

Responsibilities

Executive Support

Provide daily IT support to colleagues and guest IT requests.

IT Support Management

Respond to guest and colleague IT requests promptly, ensuring high-quality support.
Assist with routine IT tasks and checklists to ensure operational consistency.
Troubleshoot and resolve hardware, software, and network issues.

Audio and Visual Support

Coordinate and execute preventive maintenance for AV equipment.
Provide technical support for meetings, events and Restaurants ensuring smooth execution.

Project Management

Follow up on assigned project tasks, ensuring timely completion and collaboration with the IT team.

Cybersecurity and Compliance

Conduct routine checks and follow up on security operation tasks, supporting the hotel’s cybersecurity posture.

Competencies

Strong problem-solving abilities with analytical thinking.
High attention to detail and organizational skills.
Ability to prioritize and manage time effectively.
Demonstrates a customer-centric mindset, especially in guest-facing interactions.
Strives for accuracy and thoroughness in all tasks, ensuring quality results.
Knowledge of hospitality industry technology.

Mandarin Oriental Hotel Group

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IT Assistant