The Emirates Investment Authority (EIA) is seeking a dynamic and experienced IT Operations Manager to lead and oversee our IT infrastructure, security, and service delivery. This role ensures that IT operations are aligned with business objectives while maintaining a secure, efficient, and scalable IT environment. The ideal candidate will play a strategic role in IT governance, vendor management, and digital transformation initiatives.

Oversee daily IT operations, including network maintenance, IT support, and infrastructure management
Develop and implement IT strategies that align with EIA's long-term technology goals
Ensure cybersecurity, IT governance, and compliance with UAE and international regulations
Manage IT service delivery, vendor relationships, contracts, and service level agreements (SLAs)
Support enterprise applications, ERP systems, cloud-based solutions, and collaboration tools
Implement IT risk management and business continuity strategies, including disaster recovery plans
Lead and mentor IT staff, fostering a culture of technical excellence and continuous improvement
Optimize IT processes to enhance business agility, cost-effectiveness, and operational efficiency

Requirements

Education & Certifications:

Bachelor's degree in Computer Science, Information Systems, or a related field
Certifications such as Microsoft Certified: Azure Administrator Associate, ITIL, CISSP, CCNA are preferred

Experience & Expertise

Oversee daily IT operations, including Azure cloud management, network maintenance, IT support, and infrastructure oversight
Develop and implement IT strategies that align with EIA's cloud-first approach and long-term technology goals
Ensure cybersecurity, IT governance, and compliance with UAE and international regulations
Manage IT service delivery, Azure-based solutions, vendor relationships, contracts, and service level agreements (SLAs)
Support enterprise applications, Microsoft 365, Azure Active Directory, ERP systems, and collaboration tools
Implement IT risk management and business continuity strategies, including disaster recovery on Azure
Lead and mentor IT staff, fostering a culture of technical excellence and continuous improvement
Optimize IT and cloud processes to enhance business agility, cost-effectiveness, and operational efficiency

Skills & Competencies

Expertise in Azure infrastructure, cloud computing, virtualization, and networking
Strong understanding of Azure security controls, identity management, and compliance
Advanced troubleshooting skills for Azure-based services, enterprise applications, and IT systems
Experience implementing business continuity and disaster recovery solutions on Azure
Ability to lead digital transformation initiatives and optimize cloud-based IT operations

Benefits

The Emirates Investment Authority (EIA) stands as the UAE's only federal sovereign wealth fund, entrusted with the dual mandate of prudently managing and investing the nation's wealth to secure long-term sustainable financial returns and contribute to the UAE's economic growth and prosperity.

Established in 2007, EIA embodies a vision to drive national development by creating industry champions, diversifying economic assets, and supporting critical government initiatives. Governed by the highest standards of integrity and accountability, the EIA strategically allocates capital to maximize financial returns while ensuring alignment with the UAE's long-term priorities

Joining the EIA offers a unique opportunity to be at the forefront of shaping the UAE's economic future. Employees gain access to an enriching environment where innovation, strategic thinking, and excellence drive success. The EIA provides:

Professional Growth: Comprehensive development frameworks that align individual competencies with organizational goals, fostering a culture of continuous learning and expertise
Diverse Experience: Exposure to a diversified portfolio of global and regional investments, spanning multiple sectors, allowing employees to build expertise in high-stakes financial and strategic asset management
Impactful Work: The chance to contribute to transformative national projects and initiatives, playing a pivotal role in creating economic champions that drive the UAE's growth
Collaborative Culture: A performance-driven workplace that values teamwork, innovation, and a commitment to excellence

Emirates Investment Authority

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IT Operations Manager