Position Summary:

We are seeking an experienced IT Service Delivery Manager/ Associate Director IT. This role involves managing IT Infrastructure and Applications teams, coordinating with other departments, and continuously improving service delivery processes

Key Responsibilities:

Team Leadership: Manage and mentor the IT Applications and IT infrastructure teams, fostering a collaborative and high-performance culture.
Service Management: Ensure IT services are delivered in line with SLAs and OLAs.
Issue Resolution: Identify and resolve service delivery issues, conducting root cause analysis when necessary.
Service Improvement: Develop and implement plans to improve IT service delivery.
Performance Monitoring: Monitor and report on the performance of IT services, taking corrective actions as needed.
Strategic Planning: Develop and implement technology strategies that align with the company’s goals, ensuring scalability and efficiency.
Security Oversight: Establish and maintain cybersecurity protocols to protect the organization’s data and technology assets.
Vendor Management: Collaborate with third-party vendors and service providers to ensure the quality and performance of technology solutions.
Budget Management: Develop and manage the Applications and Infrastructure budget, ensuring cost-effective solutions are implemented.
Project Management: Oversee applications and infrastructure-related projects, ensuring timely delivery, adherence to specifications, and successful integration.
Compliance and Best Practices: Ensure all technology practices comply with relevant regulations and industry standards, continually seeking to improve and optimize operations.
Application Lifecycle Management: Manage the application lifecycle, including planning, development, testing, deployment, and maintenance of business applications.
Collaboration: Collaborate with cross-functional teams to gather requirements and ensure applications meet business needs.
Training: Provide training and support to end-users to enhance application utilization and productivity.
Innovation: Stay current with industry trends and emerging technologies to drive innovation within the application portfolio.
Dashboards and Reporting: Prepare reports and documentation related to application performance, usage, and improvements.

Qualifications & Skills Required:

Education: Bachelor’s degree in IT, Business or a related field. Master’s degree preferred.
Experience: Minimum of 15 years of experience in IT infrastructure management, with at least 7 years in a leadership role ideally within the real estate development or construction sector in the UAE or GCC. Proven experience in managing large-scale IT projects and teams.
Technical Skills: Strong knowledge of applications, ERP’s including SAP and Yardi, dashboard, analytics, networking, server management, cloud computing, and cybersecurity practices.
Analytical Skills: Excellent analytical and problem-solving skills.
Soft Skills: Excellent communication, problem-solving, and stakeholder management skills.
Language: Proficiency in English.

Distinguished Real Estate

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Associate Director of Information Technology