IT Support Engineer – Dubai (Full Time, On-Site)

Company: Evolution Services

Location: Dubai, UAE

Company Description

Evolution Services is a full-service event partner with operations in Dubai, Abu Dhabi, and Riyadh. We provide specialist solutions across Scenic, Technical, Site Services, Furniture, and Prop Shop. With one of the region’s largest rental inventories—including custom scenic builds, technical systems, props, and furniture—we support producers, agencies, and clients across the GCC to deliver world-class event experiences.

Job Description:

We are looking for a proactive and detail-oriented IT Support Engineer to join our team, based in our offices in Jebel Ali, Dubai, UAE.

You will be responsible for managing day-to-day IT support operations, ensuring the smooth functioning of all hardware, software, and network systems across the company. This position plays a vital role in maintaining a secure, reliable IT environment and providing timely technical support to internal users.

The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a hands-on approach to problem-solving. A background in managing IT systems within fast-paced industries (e.g., events) is highly preferred.

Key Responsibilities:

• Provide first- and second-line support for all IT-related issues, including hardware, software, and network troubleshooting.

• Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals.

• Manage user accounts, permissions, and access control across systems and platforms.

• Monitor system health, apply updates/patches, and ensure regular backups are executed.

• Maintain and update IT documentation, asset inventories, and support logs.

• Implement and monitor endpoint security and antivirus systems.

• Assist with the onboarding and offboarding of employees, ensuring seamless IT handovers.

• Ensure all IT equipment and software are compliant with internal standards and policies.

• Liaise with external vendors and service providers for technical support and procurement.

• Identify and propose improvements to IT processes and infrastructure.

Requirements:

• A minimum of 3 years’ experience in a similar IT support or systems administration role, preferably within the UAE.

• Strong hands-on experience with Windows and macOS, Microsoft 365, and endpoint management tools (e.g., Intune, Active Directory).

• Basic knowledge of network infrastructure: routers, switches, firewalls, and VPN setup.

• Experience supporting users in a hybrid or multi-site work environment.

• Comfortable troubleshooting hardware, software, and printer issues across different platforms.

• Familiarity with security protocols, backups, and data protection standards.

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